For physiotherapists applying to, onboarded on, or delivering sessions through PhysioKare. PhysioKare is a brand and platform operated by Metanova AI Private Limited.

These Terms govern your application to join PhysioKare and, if approved, your use of the PhysioKare Partner app, onboarding portal, partner dashboard and related professional tools (together, the "Partner Platform").

The key points are simple:

By creating an account, submitting an onboarding application, accepting these Terms electronically, accepting a booking or receiving a payout through the Partner Platform, you agree to these Terms and the PhysioKare Partner Privacy Policy.

These Terms are between Metanova AI Private Limited, which operates the PhysioKare brand and Partner Platform ("Metanova AI", "PhysioKare", "we", "us" or "our"), and the individual physiotherapist or approved clinic or professional entity using the Partner Platform ("you", "your" or "Practitioner").

PhysioKare provides technology and operational services that may include practitioner onboarding, profile listing, patient discovery, booking, scheduling, communications, payment facilitation, support, reviews, quality processes and related features.

Unless we expressly agree otherwise in writing, PhysioKare does not employ you and does not direct your independent clinical judgement.

A "Customer" or "Patient" is a person who uses PhysioKare to request or book physiotherapy services. A "Session" is a physiotherapy consultation, assessment or treatment delivered by an approved Practitioner through a home visit, clinic appointment, online consultation or another service type made available on PhysioKare.

These Terms are an electronic agreement. Tapping an acceptance checkbox or button, submitting an application after being presented with these Terms, accepting a Session or otherwise using the Partner Platform after acceptance constitutes your electronic assent to the extent permitted by applicable law.

To apply, you must:

You may be asked to provide information such as your identity and contact details, qualifications, experience, professional registration information, service areas, languages, specialisations, availability, payment information and supporting documents.

Everything you submit must be genuine, accurate and belong to you or be validly provided by the clinic or professional entity you represent.

After submission, PhysioKare may review the application through its authorised team, including members of its in-house physiotherapy team where appropriate. We may:

An application may be approved, placed on hold, returned for correction or additional information, or declined.

We may decline an application where information is incomplete, cannot reasonably be verified, does not meet our current onboarding criteria or raises legitimate safety, compliance or integrity concerns. Submitting an application does not create a right to be listed.

Only after approval may your profile become visible to patients and eligible for booking opportunities. The public profile may show approved professional information such as your name, photograph, qualification, experience, specialisation, languages, service areas, consultation types, pricing, availability, approval status and ratings or reviews where enabled.

You must keep material professional information current and promptly tell us if a registration, licence, qualification status or other information relevant to your eligibility changes.

A "Verified" or similar label means that you have completed the applicable PhysioKare review process. It does not mean that PhysioKare guarantees the quality or outcome of every Session or that every credential has been independently confirmed with the issuing institution unless we expressly state that such external verification was completed.

Approval does not guarantee:

You provide physiotherapy services as an independent professional or through your own clinic or professional entity. Nothing in these Terms creates an employment, partnership, joint venture, franchise or general agency relationship between you and Metanova AI.

You control your availability and may accept or decline booking opportunities unless you have already accepted a specific Session. You are not required to accept a minimum number of Sessions unless a separate written programme that you voluntarily join clearly states otherwise.

You exercise independent clinical judgement. PhysioKare does not prescribe, supervise or override your assessment, treatment technique, treatment plan or clinical decision. Any templates, educational materials, workflow suggestions or technology provided by PhysioKare are support tools and do not replace professional judgement.

Unless expressly agreed otherwise, you are responsible for your own professional expenses, transport, equipment, consumables, taxes, licences, registrations and insurance required for your practice. Where applicable law or a published PhysioKare onboarding requirement requires professional indemnity insurance, you must maintain appropriate cover and provide evidence when requested.

You may practise elsewhere, operate your own clinic, work with other organisations or platforms and serve your own existing patients, subject to your confidentiality obligations and the restrictions on misuse of PhysioKare-introduced patient information in these Terms.

Once approved and active, you may become eligible to receive bookings or booking opportunities based on factors such as service type, patient location, your service area, availability, specialisation, language, pricing, patient preference, quality or reliability signals and other relevant platform criteria. PhysioKare may also manually shortlist Practitioners for a patient.

Before acceptance, the Partner Platform should show the information reasonably necessary for you to decide whether to accept the booking, subject to patient privacy and safety. Once you accept a Session, you are expected to honour it unless cancellation is reasonably necessary.

If you cannot attend an accepted Session, cancel or request rescheduling through the Partner Platform as early as reasonably possible. Repeated late cancellations, unexplained non-attendance or misuse of the booking system may affect your access to future bookings and may lead to review, suspension or removal. No adverse action should be taken solely because you decline an unaccepted booking opportunity.

For a home visit:

You may leave a Session if you reasonably believe your personal safety is at risk or if you are subjected to harassment, violence, threats or requests outside the scope of appropriate physiotherapy care.

If a Session occurs at your clinic or another approved facility, you are responsible for ensuring that the environment, equipment and professional arrangements under your control are reasonably suitable and lawful for the physiotherapy services provided.

Where online physiotherapy consultations are offered, you must use professional judgement to decide whether the patient's situation is suitable for remote care. If in-person assessment, emergency care or medical referral is clinically required, you must advise the patient accordingly. You must not record an online consultation unless the patient has been appropriately informed and any required consent has been obtained.

You are clinically responsible for the assessment, treatment, advice and professional records you create in connection with your Sessions.

You must provide services with the skill, care and diligence reasonably expected of a competent physiotherapist and comply with applicable professional, ethical, clinical and legal requirements. Where appropriate, you should:

You must not prescribe medicines or present yourself as authorised to provide services outside your lawful professional scope.

You must not send another person in your place for a PhysioKare booking unless that person is separately approved by PhysioKare or we have expressly authorised the substitution. If you operate through a clinic or professional entity, you are responsible for ensuring that any Practitioner delivering a Session is individually eligible, properly qualified and approved where the Platform requires individual approval.

You must promptly report a serious adverse event, alleged serious misconduct, significant injury, safety incident or other matter that reasonably requires platform intervention through the support channels provided in the Partner Platform or at support@metanovaai.com.

Information you receive through PhysioKare about a Patient is confidential and must be used only for:

You must not:

Where you independently create clinical records in the exercise of your professional judgement, you are responsible for meeting your own professional and legal record-keeping obligations. Where information is made available to you solely through the Partner Platform, you must follow PhysioKare’s documented privacy and security requirements and use that information only for permitted purposes.

You must take reasonable steps to secure devices and accounts used for PhysioKare, including using a device lock, protecting credentials and promptly reporting suspected loss, compromise or unauthorised access.

You must keep your public professional profile reasonably accurate. Do not claim qualifications, registrations, affiliations or expertise you do not hold.

Patients may be able to rate or review completed Sessions. PhysioKare may display aggregate ratings and eligible reviews on your profile. We may remove, restrict or investigate reviews that we reasonably believe are fraudulent, abusive, unlawful, unrelated to an actual booking, contain unnecessary personal information or otherwise violate platform policy. You may raise a support request if you believe a review is false, abusive or improperly discloses confidential information.

If the Platform allows you to respond publicly to a review, do not disclose the Patient's clinical information, diagnosis, treatment details or other confidential information in your response.

Session pricing may be set by PhysioKare, by you within permitted ranges, or through a combination of platform rules and Practitioner selection depending on the service model. The price applicable to a Session will be displayed or communicated through the Partner Platform before the booking is accepted or confirmed.

PhysioKare may charge a platform commission, service fee or other disclosed fee. The applicable fee structure will be shown in the Partner Platform, fee schedule, onboarding materials or booking details before it applies to you. We will not rely on an undisclosed fee after a Session has been completed.

Where PhysioKare collects payment from a Patient for a Session, it may do so as part of the platform’s payment-facilitation service and settle the Practitioner amount after applicable platform fees, taxes, refunds, reversals or authorised adjustments. You must not require a Patient to pay a second time for an amount already collected through PhysioKare.

Payout timing, settlement frequency and payout method will be shown in the Partner Platform or payout terms applicable to your account. You are responsible for providing accurate payout and tax information. Delays caused by incorrect bank or tax details may delay settlement until corrected.

Each party is responsible for its own taxes as required by applicable law. PhysioKare may deduct or collect taxes where the law requires the platform to do so and may issue relevant statements or certificates.

PhysioKare may issue a Patient refund, credit or adjustment where required by law, the patient-facing Terms, a platform policy, a payment reversal, a service failure, a safety issue or a fair resolution of a complaint. Where the refund is reasonably attributable to a Practitioner cancellation, non-attendance, duplicate collection, material service failure or other Practitioner-responsible issue, the corresponding amount may be deducted from a future payout or otherwise recovered, subject to applicable law and reasonable notice of the basis for the adjustment. We will not charge you for a refund caused solely by a PhysioKare system error or a Patient cancellation for which you were not responsible, except where another disclosed policy lawfully applies.

You must not use contact information obtained solely through PhysioKare to intentionally circumvent the Platform for the same booked episode of care, avoid an applicable platform fee, or move a Patient off-platform contrary to the Patient's expectations or PhysioKare's disclosed policies. This does not prevent you from:

You must not:

Safety applies to Patients and Practitioners.

You may end or leave a Session if you reasonably believe you are unsafe, are being harassed, are threatened or are being asked to engage in inappropriate conduct.

Report serious safety or harassment concerns promptly through the available in-app support route or at support@metanovaai.com. PhysioKare may restrict a Patient or Practitioner account while a serious safety allegation is reviewed where reasonably necessary to protect users. Nothing in these Terms prevents you from contacting police, emergency services, a professional regulator, a court or another lawful authority.

The Partner Platform, its software, interface, content, templates, platform data and PhysioKare branding are owned by or licensed to Metanova AI Private Limited unless otherwise stated. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Partner Platform only for your authorised professional activity on PhysioKare.

You may accurately state that you are "listed on PhysioKare" or "provide services through PhysioKare" while your approved profile is active. You must not imply that you are an employee, director, owner or authorised agent of Metanova AI or PhysioKare unless that is separately true and authorised. You must not use the PhysioKare name, logo, domain, app identity or other brand elements in your own business name, domain, social-media handle, signage or advertising without our prior permission.

Our handling of your personal information is explained in the PhysioKare Partner Privacy Policy. By using the Partner Platform, you agree to provide accurate information and to use Patient and platform information only as permitted by these Terms, the Partner Privacy Policy and applicable law.

You may stop accepting new Sessions and request deactivation or account deletion through the available account settings or by contacting support@metanovaai.com. If you have accepted future bookings, those bookings must first be completed, reassigned or cancelled through the Platform so Patients are not left without care.

We may temporarily restrict or suspend your profile while we review matters such as:

Where appropriate, we will provide the reason and a reasonable opportunity to respond, subject to safety, legal and investigative restrictions.

We may remove your profile or terminate access where:

Termination or account deletion does not by itself forfeit amounts properly earned for completed, undisputed Sessions. Payouts remain subject to lawful taxes, refunds, reversals, chargebacks and other authorised adjustments.

Confidentiality, Patient-data obligations, payment adjustments relating to completed Sessions, intellectual-property restrictions, liability provisions and dispute provisions continue after termination where their nature requires them to continue.

You are responsible for the professional care, clinical decisions, advice, treatment, records, equipment and conduct under your control. PhysioKare does not guarantee a clinical outcome and does not replace your professional duty of care.

PhysioKare is responsible for the Partner Platform and operational services within its reasonable control, subject to these Terms and applicable law. The Partner Platform may occasionally be unavailable due to maintenance, technical failure, internet or telecommunications problems, third-party service interruption or events outside our reasonable control.

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect or consequential losses that were not reasonably foreseeable from the relevant breach. Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, wilful misconduct or other matters that applicable law does not permit a party to disclaim.

To the extent permitted by law, you will be responsible for losses, claims or liabilities arising from your own professional negligence, unlawful conduct, forged or materially false documents, unauthorised disclosure of Patient information or material breach of these Terms. PhysioKare will not seek indemnity from you for losses caused solely by PhysioKare's own negligence, unlawful conduct or platform error.

We may change Partner Platform features, onboarding requirements, policies, pricing structures or these Terms as the service evolves. If a change materially affects your existing payment terms or materially increases your obligations, we will provide reasonable advance notice where practicable and required by law. If you do not agree with a material change, you may stop accepting new Sessions and request account closure before the change applies to future activity. The current Terms will show the effective date and version number.

These Terms are governed by the laws of India.

Before starting formal proceedings, you and PhysioKare should first attempt in good faith to resolve a dispute through the Partner support process. Subject to applicable consumer, labour, professional, data-protection and other mandatory laws, courts of competent jurisdiction in Hyderabad, Telangana will have jurisdiction over disputes relating to these Terms where such jurisdiction is legally available.

Nothing in these Terms prevents either party from approaching an appropriate statutory authority, professional regulator, law-enforcement agency or court where the law gives that right.

If any provision is found invalid or unenforceable, it will be limited or removed only to the minimum extent necessary and the remainder of these Terms will continue. A failure to enforce a provision immediately does not waive the right to enforce it later.

You may not transfer your Partner account or your obligations to another person without our permission. We may transfer operation of PhysioKare to an affiliate, successor or purchaser as part of a legitimate business reorganisation, subject to applicable law and appropriate notice where required.

These Terms, together with the Partner Privacy Policy and any clearly identified fee schedule or operating policy accepted or made applicable through the Partner Platform, form the agreement governing your use of the Partner Platform.

For onboarding, Partner support, account issues, complaints or legal notices relating to the Partner Platform, contact PhysioKare, a brand and platform operated by Metanova AI Private Limited, Hyderabad, Telangana, India.

For privacy or account-deletion requests, see the PhysioKare Partner Privacy Policy and the deletion route at https://www.physiokare.in/partner/delete-account.